The Swiss partner for running your brand's WhatsApp channel and growing customer relationships.
✓ 30-minute demo ✓ No IT involvement ✓ First results within 30 days
They run their WhatsApp channel with Sandra
Why WhatsApp
Not one more channel to open: the one your customers actually reply on.
Source: Kantar 2025, 9,056 respondents, connected adults across 18 countries.
Customer journey
Turn every stage into a chance to engage, from first impression to after-sales.
The platform
One platform for marketing, sales and support, instead of a chat tool, a CRM, a chatbot and an analytics tool that don't talk to each other.
WhatsApp and web chat in a single view, filtered by criteria. Manual or automatic assignment, the contact's full history one click away.
Build your journeys by drag and drop: qualification, appointment booking, product recommendation, follow-up. No code.
Targeting by segment, attribute or behaviour. Meta-approved templates, deliverability and replies tracked in real time.
Agents fed by your products, your processes and your tone of voice. They resolve recurring requests and hand over at the right moment.
Volume, response time, resolution rate, conversions by campaign and by agent. Data export and custom BI integration.
Sandra and the WhatsApp Business app run on the same number. Your field teams keep their tool, with no interruption.
Contact management, roles and permissions, audit log: explore the full platform →
AI agents
The agent doesn't just answer a question: it runs complete sequences. Qualify a lead, update a CRM record, trigger a follow-up, escalate to the right person, with no human involvement, in real time.
Integrations
Native connectors, an open API and MCP support. Conversations enrich your existing records, and your data gives context to every exchange. Both ways.
Case study · Media
From the competition page, entrants are redirected to WhatsApp: a conversational form, separate collection of newsletter and WhatsApp opt-ins, an AI agent for questions. The data lands structured in the CRM.
“With Sandra, we turned a simple prize draw into a genuine conversational experience. We were able to collect qualified data, grow our WhatsApp audience and give our entrants a modern, seamless experience.”
Industries
One industry, its use cases, its integrations. Four sectors documented so far.
Working together
You're not signing up for a six-month rollout. You start with one use case, and you measure.
One use case, one number, one team. We frame the scenario, connect the channel and measure on real traffic.
Connection to your CRM, your ERP or your in-house systems. History migration and training for your teams.
New scenarios, new teams, new markets. A dedicated account manager follows your results, not your tickets.
Swiss made
For regulated industries and companies that take data residency seriously, this isn't a marketing line: it's a condition of entry. Sandra has been built that way since day one.
Infomaniak infrastructure, application data stored and processed in Switzerland.
Official access to the WhatsApp Business API, direct support and early access to new features.
Opt-in management, right to erasure and a processing register built in, not bolted on.
Experts who co-design your scenarios, not an offshore support centre.
Everything a marketing director asks before launching a WhatsApp channel.
Messages you initiate are billed by Meta, straight to your own Business account: to a Swiss number, CHF 0.017 for a utility message and CHF 0.059 for a marketing one. Your first 1,000 service messages each month stay free per number, and a conversation opened from a Click-to-WhatsApp ad is free for 72 hours. The Sandra licence is added on top, from CHF 39 per month. See the detail.
It changed on 1 October 2026. Meta now allows only two exemptions: the first 1,000 service messages each month, per business number, and conversations opened from a Click-to-WhatsApp ad, free for 72 hours. Everything else is billed per message. Our calculator already applies these rules.
Application data is hosted and processed in Switzerland, at Infomaniak. Messages travel through Meta's WhatsApp Business API, as with any official solution. We document precisely what stays with us and what goes through Meta. See the detail.
Not for the proof of concept: setting up the number, the templates and the first scenarios takes no development. Your IT team only comes in at the CRM or ERP integration stage.
Three things, and most companies already have them: a Meta Business account where you are an administrator, a dedicated phone number that can receive an SMS or a voice call, and a WhatsApp Business account with its display name, business category and description. Meta then validates the display name and asks for a payment method on the account. We take care of those steps with you. Opening your Sandra workspace takes less than five minutes after that.
Yes. Sandra and the WhatsApp Business app coexist on the same number. Your field teams keep their tool and their history, while the platform gives visibility and reporting to the central team.
Sandra is model-agnostic. We combine OpenAI and Mistral depending on the use case, weighing cost, latency and data residency. You're not locked into one provider.
A 30-minute demo is enough to see what your WhatsApp channel can produce. In Geneva or by video call.