Home · Solutions · Store networks
Store networks and wholesale
Every point of sale, a conversation
WhatsApp and web chat to steer your field teams, serve your customers and sell more. Data hosted in Switzerland and the EU.
Certified Meta Business Partner
Data in Switzerland and the EU
GDPR and FADP
Your brand
New message
Data in Switzerland and the EU
M
Your brand
online
Is the jacket in size 38 available in Lausanne?
17:02 ✓✓
Yes, 2 in stock at the Lausanne store. Shall I hold it for you until 6 pm tomorrow?
17:02
Reserve
Another size
They run their WhatsApp channel with Sandra
The situation
Your network already speaks WhatsApp
Sales staff, store managers, field reps and business customers message each other on WhatsApp every day. On personal numbers, with no rules and no record.
For marketing
Campaigns stop at the store door. What happens at the point of sale never comes back up.
For the network
Window photos, stock-outs, audits: everything arrives in a jumble by email, app or phone.
For customers
They repeat their context in every exchange. When their advisor leaves, the relationship leaves too.
80%
average open rate for a WhatsApp message, compared with 20% for email.
The channel already exists in your network: all that is left is to run it.
One platform, two departments
Six use cases, one channel
Network and store management
Steer, supply, coordinate
01 · Field reports
Photos, windows, stock-outs, structured audits
Photos, windows, stock-outs, structured audits
02 · Order taking
Automation and AI agent, all the way to the ERP
Automation and AI agent, all the way to the ERP
03 · Multi-store, multi-user, multilingual
One network, one platform, every language
One network, one platform, every language
Marketing
Engage, serve, sell
04 · Customer service and CRM context
The agent knows the customer, resolves, then hands over
The agent knows the customer, resolves, then hands over
05 · Segmented campaigns
The right message, to the right segment, at the right time, across your base
The right message, to the right segment, at the right time, across your base
06 · Click-to-chat campaigns
Your ads open a conversation, not a form
Your ads open a conversation, not a form
08:31
S
Sandra · Network
Verified business account
Messages are end-to-end encrypted.
Today
Window check Geneva Rive, week 41. Is the autumn display in place?
08:30
Yes, in place
Not yet
Yes, in place
08:31 ✓✓
Window photo
08:31 ✓✓
Received, linked to Geneva Rive.
08:31
01 · Field reports
Structured field reports
A guided flow, not a group chat
The store manager receives the task (window, POS display, shelf), answers with buttons and sends photos in the right order.
The store manager receives the task (window, POS display, shelf), answers with buttons and sends photos in the right order.
Usable data
Every answer is time-stamped, linked to the point of sale and filed. No more photos lost in a thread.
Every answer is time-stamped, linked to the point of sale and filed. No more photos lost in a thread.
Alerts in the right place
Stock-out, missing display, anomaly: the information goes to the right manager, not to everyone.
Stock-out, missing display, anomaly: the information goes to the right manager, not to everyone.
02 · Order taking
WhatsApp orders, structured at last
Automation for the structure
Catalogue, quantities, delivery slots: menus, buttons and forms guide the business customer, with no input errors.
Catalogue, quantities, delivery slots: menus, buttons and forms guide the business customer, with no input errors.
The AI agent for free text
“Same as Monday, with two extra boxes”: the agent understands, rephrases and asks for confirmation.
“Same as Monday, with two extra boxes”: the agent understands, rephrases and asks for confirmation.
A clean order in your systems
The confirmed order goes to the ERP or back office. No more re-keying from a screenshot.
The confirmed order goes to the ERP or back office. No more re-keying from a screenshot.
06:12
M
Your brand · Pro
Verified business account
Messages are end-to-end encrypted.
Today
Same as Monday, with 2 extra boxes of tomatoes
06:11 ✓✓
4 boxes of tomatoes
2 crates of lemons
1 can of oil, 5 L
Delivery Thursday, 7 to 9 am?
2 crates of lemons
1 can of oil, 5 L
Delivery Thursday, 7 to 9 am?
06:11
Confirm
Edit
Order confirmed and sent.
06:12
Multichannel inbox · Head office
Network view, assignment, follow-up
Network view, assignment, follow-up
Geneva
FR · manager, sales staff
FR · manager, sales staff
Zurich
DE · manager, sales staff
DE · manager, sales staff
Lugano
IT · manager, sales staff
IT · manager, sales staff
Zug
EN · manager, sales staff
EN · manager, sales staff
03 · Multi-store, multi-user, multilingual
One network, one platform
Multiple points of sale
One number per store, or a single number that routes to the right point of sale. Head office keeps the overview.
One number per store, or a single number that routes to the right point of sale. Head office keeps the overview.
Multiple users
Shared multichannel inbox, role-based permissions (head office, region, store), conversation assignment and follow-up.
Shared multichannel inbox, role-based permissions (head office, region, store), conversation assignment and follow-up.
Multilingual
Flows by language, language chosen by the customer, multilingual AI agents. FR, DE, IT and EN on one network.
Flows by language, language chosen by the customer, multilingual AI agents. FR, DE, IT and EN on one network.
Coexistence mode: teams keep the WhatsApp Business app, Sandra centralizes on the same number.
04 · Customer service and CRM context
Customer service that knows and resolves
Context before the first message
Store, purchase history, advisor, open requests: synced with Salesforce, HubSpot, Dynamics or your ERP.
Store, purchase history, advisor, open requests: synced with Salesforce, HubSpot, Dynamics or your ERP.
The AI agent handles simple requests
Opening hours, in-store stock, order tracking, exchanges. Up to 40% of requests resolved with no human involvement.
Opening hours, in-store stock, order tracking, exchanges. Up to 40% of requests resolved with no human involvement.
Human handover at the right moment
Complex request or sensitive customer: the store or head office takes over, with the full history.
Complex request or sensitive customer: the store or head office takes over, with the full history.
19:48
M
Your brand
Verified business account
Messages are end-to-end encrypted.
Today
Can I exchange a coat bought in Lausanne at another store?
19:46 ✓✓
Hello Claire. Yes, your coat from 12 September can be exchanged anywhere. Which store suits you?
19:46
It has a stitching defect.
19:47 ✓✓
I’m passing you to Marc, your advisor. He already has the full context.
19:48
10:00
M
Your brand
Segment “Loyal customers · Lausanne”
Messages are end-to-end encrypted.
Today
VIP access: the autumn collection arrives in Lausanne on Thursday. Discover it before anyone else.
10:00
See the collection
Reminder
I want to see the jackets!
10:02 ✓✓
Marc has booked you a slot on Saturday at 10 am. Does that work for you?
10:03
05 · Marketing campaigns
Segmented campaigns
Segments built from your data
Home store, purchase history, language, preferences: each customer receives what concerns them.
Home store, purchase history, language, preferences: each customer receives what concerns them.
Approved templates, controlled sending
Meta-approved templates, scheduled sending, deliverability and replies tracked in real time.
Meta-approved templates, scheduled sending, deliverability and replies tracked in real time.
Opt-in collected
QR codes at the till, receipts, Click to WhatsApp, advisors: every opt-in is time-stamped.
QR codes at the till, receipts, Click to WhatsApp, advisors: every opt-in is time-stamped.
06 · Click-to-chat campaigns
Ads that open a conversation
One click, one conversation
Facebook and Instagram ads, buttons on your website, QR codes: the prospect lands on WhatsApp, not on a form.
Facebook and Instagram ads, buttons on your website, QR codes: the prospect lands on WhatsApp, not on a form.
A qualified lead, routed to the right store
The flow qualifies the need and location, collects the opt-in and passes the lead to the nearest point of sale.
The flow qualifies the need and location, collects the opt-in and passes the lead to the nearest point of sale.
A lower cost per lead
Up to 2x cheaper per lead than traditional digital acquisition. On Meta’s side, a conversation opened from an ad is free for 72 hours.
Up to 2x cheaper per lead than traditional digital acquisition. On Meta’s side, a conversation opened from an ad is free for 72 hours.
21:16
M
Your brand
Qualified lead · opt-in collected
Messages are end-to-end encrypted.
Today
Hello, I saw your offer on Instagram
21:15 ✓✓
Welcome! Which store suits you?
21:15
Lausanne
Geneva
Lausanne
21:16 ✓✓
Marc will contact you tomorrow. Shall we send you our offers here?
21:16
Why Sandra
A partner, not just a tool
Data in Switzerland and the EU
GDPR and FADP compliant by design, not as an option.
Contextual AI, LLM-agnostic
Anthropic, OpenAI, Gemini, Infomaniak, DigLM or your own agents.
A dedicated senior team
It designs, launches and runs your flows with you.
No-code, official WhatsApp API
Your teams build without a developer.
80%
Average WhatsApp open rate
Compared with 20% for email
2x
Cheaper per lead
Up to 2x on click-to-chat campaigns
88%
WhatsApp opt-in
On conversational activations
40%
Of support requests resolved by the AI agent
Up to 40%
Meta
Certified Meta Business Partner
Official WhatsApp API
Sources: 80% and 20%, market averages. 2x, 40% and 88%: results observed with Sandra customers.
Getting started
One store first, then the network
1
2 months · one use case
Set-up
One pilot store or region. Channel launch, first flows, opt-in.
2
2 months · one business unit
Integrated pilot
CRM and ERP integration, AI agents, results measured across one region.
3
Depending on scope
Deploy
The whole network, new use cases, new languages and countries.
Platform licence based on the size of your network. Meta messages billed at Meta’s rates, with no markup. AI usage on your own accounts.
Pick a store. We launch the Set-up
A first scoping call to choose the priority use case and the pilot point of sale.
With Jérôme Amoudruz, co-founder of Sandra · jerome@sandr.ai
9:41
M
Your brand
online
Reserve
17:03 ✓✓
Done. Marc is expecting you in store.
17:03