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Confirm the order, recover the cart, offer what comes next

Order confirmations, abandoned-cart reminders, the right add-on offer at the right moment: notifications opened more than 80% of the time, sent from the number where your sales team already replies. The customer can answer, and someone answers back.

  • A single WhatsApp number
  • Shared history
  • Data in Switzerland

The same WhatsApp number, three uses: marketing, sales, support.

< 15 sec.
First response time
Against several hours by email
80%
Open rate
Kantar 2025, 18 countries
100%
Of exchanges in the CRM
Two-way synchronisation
0
Conversations lost
Even when a sales rep leaves

What you do with Sandra

Notifications the customer reads, and can reply to

Order confirmation

Order number, amount, delivery time: the confirmation goes out on WhatsApp within a second, and shipping updates follow in the same thread.

Abandoned-cart reminder

A cart left behind triggers a message at the right moment, with the product, the price and a button to pick the order up where it stopped.

Upsell and cross-sell at the right moment

After delivery or at the end of a product cycle, the add-on offer goes out automatically, segmented on the purchase history pulled from your CRM.

Shared inbox with assignment

Incoming conversations are distributed by rule or by hand. Each rep sees what belongs to them, the manager sees everything.

Two-way CRM synchronisation

Conversations enrich the existing record, and CRM data gives context to the conversation. Both ways, in real time.

Pre-qualification by the AI agent

The agent asks the framing questions, identifies the need and the budget, then hands over as soon as there's a buying signal.

Le même numéro utilisé dans Sandra et dans WhatsApp Business

Coexistence

Your field teams keep their tool

This is the number one blocker in enterprise WhatsApp rollouts: the rep in the branch doesn't want to change app, and they're right.

Sandra and the WhatsApp Business app run on the same number. The field keeps replying from their phone, the central team gets visibility, history and reporting. Nobody loses their tool.

How it works

Case study · Media

A prize draw turned into a qualified WhatsApp audience

From the competition page, entrants are redirected to WhatsApp: a conversational form, separate collection of newsletter and WhatsApp opt-ins, an AI agent for questions. The data lands structured in the CRM, ready to be reactivated.

88%
Of entrants opted in to WhatsApp
60%
Of entrants opted in to the newsletter
Read the ELLE Switzerland case study

“With Sandra, we turned a simple prize draw into a genuine conversational experience. We were able to collect qualified data, grow our WhatsApp audience and give our entrants a modern, seamless experience.”

ELLE Switzerland
Media · Switzerland

Your sales team deserves better than a shared mobile

Show us your current sales process, and we'll show you what it looks like on WhatsApp.