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Customer support solution
Your customers write at 10pm. Your service desk closes at 5pm.
Order status, opening hours, first-line troubleshooting: the same questions take up your team's whole day. Sandra handles them, and leaves your agents on the cases that deserve a human.
- A single WhatsApp number
- Shared history
- Data in Switzerland
The same WhatsApp number, three uses: marketing, sales, support.
What you do with Sandra
Automate the repetitive without degrading the relationship
A chatbot that frustrates costs more than it saves. The rule at Sandra: the AI agent resolves or hands over. It doesn't keep people waiting.
AI agents fed by your content
Your documents, your catalogue and your processes feed the agent. It answers in your words and your rules, not in a generic tone.
Available around the clock
Night and weekend requests get an immediate answer. Anything that needs a human waits until morning, but the customer knows straight away.
Escalation with context
When the agent hands over, the human receives the full conversation and the customer record. The customer never repeats their problem.
WhatsApp and web chat unified
A customer who starts on the website and continues on WhatsApp stays the same case, with the same history.
Live order status
Connected to your ERP or your tracking system, the agent gives the real information rather than a link to a tracking page.
Resolution rate and satisfaction
What automation actually absorbs, first response time, and satisfaction by contact reason.
The principle
AI absorbs the volume, humans keep the relationship
We're not chasing the highest automation rate. We're looking for the point at which satisfaction starts to fall, and we stay below it.
- Every automated conversation can be reviewed and corrected by a human
- The customer can ask for a human at any point, in one word
- The topics the agent fails on are reported every week so they can be fixed
- You choose what gets automated, not the other way round
Case study · Retail
Absorbing pre-sales question peaks without adding headcount
The AI agent handles order status, in-store availability and returns. Complex requests reach a human with the full context.
Your customers are already waiting on WhatsApp
Show us your ten most frequent contact reasons, and we'll tell you what can be automated.