Home · Industries · Travel and hospitality
WhatsApp for travel and hospitality
Weeks pass between the booking and the arrival. During the stay, requests come in at all hours. Sandra holds the conversation on both, without tying up the front desk.
The problem
The front desk can't be everywhere, all the time
The same questions take up the day
Opening hours, directions, parking, breakfast: first-line questions tie up the team at exactly the moment guests are arriving.
Requests come in outside opening hours
A traveller writes at 11pm, from another time zone. Nobody answers before the next morning.
The pre-stay email goes unread
Your practical information gets lost in a crowded inbox, and has to be repeated on arrival.
Scenarios
Three scenarios running in hospitality
The content changes from one business to the next. The mechanics stay the same.
Support 24/7
AI agents answer in real time, in the traveller's context, and hand over when they need to.
- Personalised, context-aware answers
- Smooth handover of complex cases to a human
- Urgent matters escalated immediately
Before the stay
Your information arrives at the right moment, on the channel the traveller checks while planning their trip.
- Reminders scheduled for a specific date
- Directions, hours and practical information
- Special requirements collected in advance
During the stay
Services are requested in the conversation, without going through reception or installing a portal.
- Add-on services booked over WhatsApp
- Everyday requests handled without a queue
- Full history for each stay
Integrations
The channel plugs into what you already run
PMS and booking engine
Connectors to be scoped according to the software in place. To be documented with your teams.
Channel manager
Reading bookings and stay dates to trigger the right messages.
Knowledge base
Your practical information feeds the agent: directions, facilities, hours, house rules.
Meta Business
Click-to-WhatsApp and QR codes at the front desk, in the room or on your printed materials.
What it looks like with real customers
We don't publish invented case studies. Documented rollouts, with their figures and signed testimonials, are in the resources.
Read the case studiesYour industry isn't on the list?
Healthcare, transport, financial services: the scenarios change, the mechanics stay. Tell us your business and we'll show you the equivalent.