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WhatsApp for retail and e‑commerce
Your customers abandon their baskets, don't open your confirmation emails and don't pick up the phone. They read WhatsApp. Sandra connects your shop to the channel they check every day.
The problem
Between the basket and the checkout, the contact is lost
The basket reminder dies in the inbox
Your reminder emails get opened 20% of the time, often after the customer has bought elsewhere.
Opt-ins are badly collected
Long forms, pre-ticked boxes, a database that decays. On WhatsApp, consent is asked for in the conversation, and it is given.
The store and the website don't talk to each other
A customer you met in store exists nowhere in your database once they've walked out.
Scenarios
Four scenarios running in retail
The content changes from one business to the next. The mechanics stay the same.
Transactional services
Connect Sandra to your systems and your notifications become opportunities to re-engage.
- Personalised abandoned-basket reminders
- Immediate order confirmations
- Post-purchase follow-up and NPS surveys
Win new customers
Make your WhatsApp account visible to extend your reach and build a qualified database.
- A new audience channel
- Real consumers, not disposable addresses
- Valid opt-in consents
Segmented push campaigns
Segment your audience precisely and send highly personalised messages.
- Push campaigns by segment
- Sales driven by faster responsiveness
- Continuous opt-in collection
From physical to digital
Roll out WhatsApp QR codes in store, at trade shows and on your printed materials.
- One-click redirection to WhatsApp
- Multilingual lead handling
- Engagement measured through to purchase
Integrations
The channel plugs into what you already run
E-commerce platform
Shopify, WooCommerce, PrestaShop: connectors to be scoped according to the platform in place.
Product catalogue
Catalogue synchronisation, so you can recommend and take orders inside the conversation.
CRM and marketing automation
HubSpot, Brevo, Klaviyo: segments and opt-in statuses synchronised both ways.
Meta Business
Click-to-WhatsApp campaigns and conversion tracking through to purchase.
What it looks like with real customers
We don't publish invented case studies. Documented rollouts, with their figures and signed testimonials, are in the resources.
Read the case studiesYour industry isn't on the list?
Healthcare, transport, financial services: the scenarios change, the mechanics stay. Tell us your business and we'll show you the equivalent.