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WhatsApp and web chat, from a single interface
Instead of a chat tool on one side, a CRM on the other, a chatbot bolted on and an analytics tool that talks to nobody: one workspace, shared by marketing, sales and support.
Conversational studio
Build your journeys by drag and drop: qualification, appointment booking, product recommendation, follow-up. Without writing code.
Campaigns and templates
Targeting by segment, attribute or behaviour, with Meta-approved templates and deliverability tracked in real time.
Business AI agents
Agents fed by your products, your processes and your tone of voice, not a generic chatbot dropped on top of an FAQ.
Available models, with the processing documented for each:
No customer data is used to train the models. The processing detail is on the security page.
Unified inbox
All your WhatsApp and web chat conversations in a single view, filtered by team, by status or by segment.
Contact management
One record per contact, enriched with every conversation. Your fields, your segments. They feed straight into campaign targeting and scenario personalisation.
WhatsApp Business coexistence
Sandra and the WhatsApp Business app run on the same number. Your field teams keep their tool and their history, the central team gets visibility and reporting.
This is the number one blocker in enterprise WhatsApp rollouts. Removing it takes away the main reason a project never leaves the pilot stage.
Web chat and chatbot
The same conversational engine on your website as on WhatsApp. A visitor starts in the widget, continues on WhatsApp, and it's the same conversation.
Conversational analytics
Volume, response time, resolution rate, conversions by campaign and by agent. The figures you present to the board, not vanity metrics.
What it takes for several teams to work on the same channel
Roles and permissions
Granular access by channel, by team and by segment. A sales rep doesn't see support conversations, and the other way round.
Unified contact record
History, opt-in status, attributes and dynamic segmentation. Synchronised with your CRM both ways.
Audit log
Who saw what, who sent what, when. Complete and exportable, essential in regulated industries.
WhatsApp link generator
Create a wa.me link that opens WhatsApp on a pre-filled message. In a shop window, on packaging, in an ad or at the foot of an email, and you see what each one brings in.
Fits into what you already run
CRM, ERP, calendars, payments and marketing tools: through a native connector or through the API.
Depending on your setup, the connection runs through a native connector or through the API. We'll tell you exactly which in thirty minutes.
Conversations that convert
A 30-minute demo is enough to see what your WhatsApp channel can produce. In Geneva or by video call.